Refund policy

Thank you for shopping with us. Every item we create is made especially for you using the personalisation details you provide. Because of this, our return policy differs from that of standard retail products.

Personalised Products

As all of our products are custom-made and personalised, we do not accept returns, exchanges, or cancellations once production has started.

Please double-check all names, dates, spellings, and other personalisation details before placing your order. We produce your item exactly as entered during checkout.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• A description of the problem.
• Clear photos showing the item and the issue.

If we determine that the item is defective, damaged during transit, or that we made an error with your order, we will provide an appropriate solution, which may include a replacement or a refund.

Incorrect Personalisation Provided by the Customer

We cannot offer refunds or replacements if the mistake is due to incorrect information submitted by the customer, including:

• Misspelled names.
• Incorrect dates.
• Wrong messages.
• Incorrect addresses provided at checkout.

Please review your order carefully before completing your purchase.